In this latest episode of the MCB Talk podcast, the bank’s Heads of Domestic Banking and Retail, Anju Umrowsing Ramtohul and Bernard Jackson, discuss what it really means to serve 1.2 million customers. 

They do not shy away from addressing ongoing challenges; from the country’s cash dependency and digital hesitation to national staffing dynamics. But they also highlight solutions—enhanced customer service training, development of clear career paths to reduce staff turnover, and a focus on financial literacy to empower customers to self-serve on the bank’s digital platforms. 

From the #KAPAV mindset to tackling digital anxiety, it’s all about building trust, digital confidence, and better banking for all.